Terms & Conditions

Exchanges and Returns

Exchanges and refunds are possible. We must be notified of your intent to seek an exchange, or refund within 7 days of the receipt of your item. Any shoes returned must never have been worn and must also be packaged in their original packaging We are able to exchange for a different style, size or color. Please be patient as the item you wish to exchange to may not be in stock, 1 week lead time will be needed in order to manufacture your shoes if they are not in stock.

In the case of a refund, only the cost of the shoes will be refunded. Postage or Shipping fees are not subject to our refund policy, except in the case of error on the part of Grace-Z.com.  Any postage fees incurred due to an exchange are payable by the customer requesting the exchange, except in the case of error on the part of Grace-Z.com.

It will usually takes 7 to 10 business days from receipt of your exchange for it to be processed. Please note that return shipping is additional to this time frame.

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